Have a Question? We’re here to help.
1. Where's my order?
Please allow 1-2 business days for your order to ship due to processing time. Additionally, you will receive an email with tracking information once your order ships.
2. When will my order be processed?
All orders are processed within approximately 1 to 2 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.
3. How long will it take to get my order?
It depends on where you are. Orders will typically take 4-7 business days to arrive. Delivery details will be provided in your confirmation email.
4. How do I change or cancel my order?
In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. As a result, we incur processing fees that we cannot get back so orders cannot be canceled or modified.
5. What's your return policy?
Due to our products being seasonal/holiday items, they are not eligible for returns or exchanges. However, if you experience any problems with your order, please contact us at firstname.lastname@example.org.
6. I received an error message when trying to check out. What do I do now?
Please verify that the billing information you have entered is the same as the information your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.
7. How do I qualify for free shipping?
Standard Shipping is FREE on all U.S. purchases of $35 and over (excluding taxes). Note: At Checkout, you will be prompted to choose a shipping method. Total shipping charges are automatically calculated during Checkout prior to completing your order. If your order qualifies for free shipping, select Standard Shipping. Your discount will appear in the Order Summary.
8. When can I get items that are out of stock?
We try our best to replenish our inventory as quickly as possible. Sign up for back-in-stock notifications to be the first to know when items come back in stock.
9. Do you ship internationally?
We do not currently ship outside of the United States; keep checking back to see if we have expanded our shipping locations.
10. What shipping carriers do you use?
We typically ship using USPS.
11. Where do you ship from?
We ship from Florida, USA.
12.What packaging materials do you use?
Products are packaged in clear, resealable bags and shipped in bubble wrap envelopes. Gift wrapping is unavailable at this time. To reduce paper waste, your order receipt will be emailed to you, and will not be included in your package unless requested.
13. Where can I find Fun Erasers on social media?
Follow our social media and stay tuned for our latest update. We announce limited-time promotions and new product releases on our social media first!
Feel free to tag us & use #funerasers to get featured on our official accounts. Here are a few places you can find us:
14.Can I use your product images or product details to promote your business or products on my website or blog posts?
If you would like to use images of our products in your blog or an article, please notify us and credit us, and provide a link to our website at www.funerasers.com. Thank you for supporting our small family business!
15.Do you offer wholesale accounts?
At this time, we do not offer a wholesale program. We only sell directly to our customers on our retail website to keep our exclusive offering and ensure the best price and quality of service.
16.What platform did you use to build your website or online store? We used Shopify to develop our online store. If you are interested in building an online store, try Shopify here.17.Can I have a sample?
Note:If we still haven't answered your question, you can contact us at email@example.com and we will get back to you as soon as possible.